Careers at LCC

Job Summary:

Student applicants are encouraged to follow up with the Department Contact listed above regarding the status of their submitted application. Student positions are filled each semester on a need-to-hire basis. Applicants are reviewed whenever the department has an immediate need to fill a vacancy; the review of applications typically ends once all available positions are filled.

The primary role of the Starzone Student Employee is to provide excellent customer service to current and prospective students. In addition, this position will assist with various clerical duties within the Student Affairs Division. The Starzone Student Employee reports to the Enrollment Support Specialists Manager and this administrator will assign tasks and provide direction for assisting with division initiatives. These include, but are not limited to: student recruitment and retention initiatives, assistance with student placement testing, program promotion and events. Specific duties include: adding customers/students who have inquiries into the StarZone queue system for further assistance, answering phones, routing calls, fulfilling information requests, assisting with group visits, and assisting the Enrollment Support Specialist with projects as requested. Student employees may be assigned to perform the duties listed at either the Downtown Campus in the Gannon Building or at the West Campus. The specific campus assignment will be communicated to the student employee during the interview process.

Essential Duties and Responsibilities

Direct and assist prospective students, current students, faculty, staff, and the general public who visit the Starzone with general inquiries.
• Assist with the online chat for the StarZone
• Answer phones and route calls as needed
• Take detailed messages
• Communicate clearly and effectively to fulfill information requests quickly and accurately

Support the recruiting, retention, and promotional efforts of the Student Affairs divisional programs. This includes, but is not limited to:
• Assist in the planning and execution of student-focused activities and events
• Assist with group visits and campus tours
• Conducting phone calls for student outreach
• Respond to general inquiries via email and phone
• Assist with student placement testing upon request

Assist staff with assigned projects which may include:
• Document creation, copying, filing, etc.
• Sorting and distributing mail, signing for packages
• Basic technology troubleshooting
• Completing work requests for recycling, paper shredding, ordering forms
• Maintaining inventory of supplies
• Assist with the request and production of Starcards.

Regular on campus presence is expected for all LCC employment. Any flexible work schedules and/or hybrid work schedules approved by the College are subject to change based on the needs of the LCC community.

Final candidates will be subject to a criminal background check as part of the employment process.

Requirements for LCC Student Employment:

The primary purpose of student employment is to provide current LCC students the opportunity to acquire job skills and experiences during semesters in which they are attending classes as follows:

• Enrolled and actively attending the following total LCC credit hours by semester
     - Fall and/or Spring Semester(s) = 6.0 credits minimum (taken over 16-week period)
     - Summer Semester = 3.0 credits minimum (taken over 8-week period)
• 2.00 GPA minimum (unless it’s student's first semester of enrollment at LCC and/or granted approval to waive requirement from the Student Employment Coordinator)

Note: International students (i.e. F-1 visa holders w/ valid I-20 issued by LCC) must meet the following minimum enrollment requirements each semester, in order to maintain employment eligibility per United States Citizenship & Immigration Services (USCIS):
     - Fall and/or Spring Semester(s) = 12.0 credits min. (taken over 16-week period)
     - Summer Semester = 3.0 credits min. (taken over 8-week period)

Preferred Qualifications:

• 3.0 GPA

Lansing Community College prohibits sex discrimination in any educational program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at lcc.edu/consumer-information/equal.html.